There are some types of exchange on the website and the process depends on payment systems. Please check there for instructions.
It is not necessary to register in the system. However, after registration and verification of the account you will have an access to the next transactions:
‣ you will be able to control your order status in your personal account;
‣ you will be able to check transactions history;
‣ withdraw funds to bank Visa and Mastercard USD/EUR cards;
‣ withdraw funds via Wire Transfer USD/EUR;
‣ deposit funds via Wire Transfer USD/EUR.
Yes, it is possible. In order to do that you should contact support via Online chat in working hours and discuss the details with operator. Other time you may use a Reserve Notification.
If the exchange failed (usually it happens if our customers have got unstable Internet connection) contact us using details on the Contacts page and state the following:1. Exchange date and time;
2. Exchange direction and sum;
3. The operation number is absolutely required.
It takes 3-6 business days for USD and EUR payments. It takes about 1 business day or less to get payment in UAH on Ukrainian bank card or account.
After you had created the order the system has sent you a letter with the link for further work with the order. Look into your mailbox and use that link.
Yes, you can, if your order is not completed yet. Your currency units less the fee of the system through which the payment was processed will be returned, that is the money will be refunded to your account.
Attention! Never transfer the currency units directly to purses. While making the orders for conversion and withdrawal pay only the invoices automatically generated by the system. If you make the direct payment to our purse your currency units won't be accepted and processed by the system and your order will remain unpaid.
Unfortunately we are not able to return your currency units. The only thing we can do for you is that we can inform you about the account details your funds were transferred to. Be attentive while entering the data!
Amount to receive including all fees is calculated automatically after filling the field "Send". Rates can be found above the exchange form and our fees are situated in relevant section of the Main menu.
We always set the most favorable rates and fees on our website so that our clients are able to exchange with minimal expenses.